Technology
Supporting businesses to get the most out of their Sitecore investment
As a Sitecore Platinum Implementation Partner, we help our clients unleash the true potential of personalization, drive measurable outcomes and Realize Business Value with Sitecore.
What Sitecore Support Services Do We Offer?
Infrastructure Support
- Hosting Support
- Patches and Security Monitoring & Storage
- Access and rights management
- Monitoring and Reporting
Platform Management
- Automated Deployment Caching
- Performance Tuning
- Redundancy and Disaster Recovery
- Upgrade Planning
Application Support
- Application Monitoring
- Code Customization & Bug Fixing
- Enhancements & configuration Changes
24/7 Help Desk
- Single Point of Contact for all requests
- Register and Routing request to Altudo's Sitecore Support Team
- Prompt escalation of critical issues during night hours and holiday
Timely Audits with Experienced Staff:
Our in-house Sitecore experts help you understand, customize and integrate along with timely audits, health checks for better operational efficiency.
Seamless Operations at Affordable Costs:
We assist you with integrating your martech stack, removing data silos that become major hurdles and ensure measurable outcomes.
Automated & Optimized Delivery:
Along with optimized and automated workflows for easier management, we also help you take corrective measures for insufficient deployment.
24/7 Support & Reliable Coverage:
We offer end-to-end support along with monitoring high-value, critical production environments & deployments in real time.
Sitecore managed offerings
From Bronze to Gold plans, our resolution hours and support capacities vary as per the needs of our clients. We offer upto 120 hours of support per month with 24*7 availability and 30-minute turn-around-time for critical issues.
Gold
Response Time
- Critical: 30 min
- Medium: 2 Hours
- Low: 4 Hours
Resolution Time*
- Critical: 12 Hours
- Medium: Next business day
- Low: 48 Hours
Capacity & Availability
- Up to 120 Hours/month
- 99.5% to 99.9% depending on deployment topology
Service Hours
- 24*7 for Critical issues, 8*5 for standard issues
Silver
Response Time
- Critical(P1): 4 Hour
- Medium(P2): 8 Hours
- Low(P3): 16 Hours
Resolution Time*
- Critical: Same business day
- Medium: 1-2 business days
- Low: 2 business days
Capacity & Availability
- Up to 80 Hours/month
- 99.5% to 99.9% depending on deployment topology
Service Hours
- 16*5 for Critical issues, 8*5 for standard issues
Bronze
Response Time
- Critical(P1): 4 Hour
Resolution Time*
- Critical(P1): Same business day
Capacity & Availability
- Up to 40 Hours/month
- 99.5% to 99.9% depending on deployment topology
Service Hours
- 16*5 for Critical issues, 8*5 for standard issues
Altudo + Sitecore at a glance
- 600+Sitecore Specialists
- 500+Sitecore Delivered Projects
- 100+Certifications
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- 600+Sitecore Specialists
- 500+Sitecore Delivered Projects
- 100+Certifications
- 10+Solutions
- 8Sitecore MVPs
Our Advantage
- Offshore Delivery Center
- 8 Sitecore MVPs
- Cross-Industries Expertise
Publications
& Thought Leadership
EBOOK
A Quick Guide to the Sitecore CDP
A CDP as a critical tool in the modern tech stack that is one place to collect and organize all your data - giving your business a clear and comprehensive understanding of every customer.
Webinar
Building Fluid Commerce Experience with Sitecore XC
Watch our webinar as we talk about how fluid commerce fits into your omnichannel strategy to drive customer loyalty and personalization across channels.
EBOOK
Sitecore : The Case for an Upgrade
Why should you look at an upgrade? What are the business benefits you can expect? How is each version of Sitecore different from the older one? Find answer to all these and other Sitecore upgrade questions in this whitepaper.
