Workshop

Composable Portals: Transforming Customer & Employee Digital Experiences

Schedule a Workshop

CX tech strategy

About the Workshop

Struggling with scattered content, poor search functionality, and an outdated knowledge portal? Traditional portals often make it difficult to find and manage information. Complex interfaces, irrelevant search results and a lack of actionable insights create inefficiencies and wasted resources.

Our Portal Envisioning Workshop is designed to eliminate these challenges and help enterprises break free from content silos and build a smarter, more efficient knowledge management system.

In this session, our experts will assess your technology landscape, identify gaps and explore how composable architecture can transform your portal into a dynamic, user-friendly platform. They will guide you in envisioning a modern portal aligned with your business goals, focusing on user experience, AI-powered case deflection, and analytics to create personalized, seamless interactions.

Get ready to gain a clear roadmap to boost efficiency, reduce costs, and enhance user satisfaction.

Asana for team workflow management

Workshop Agenda

1
Define a composable portal aligned with your business goals, focusing on employee and customer needs.
2
Analyze your current tech stack and explore its potential within a composable portal architecture.
3
Develop a strategy for AI-powered case deflection to lower support costs and boost customer satisfaction.
4
Design a plan for personalized, consistent user experiences across all portal touchpoints.
5
Create a strategic roadmap with key milestones and timelines for portal implementation.

Let's Get Started

Pre-workshop Assessment Call

Workshop Agenda :

  • Define a composable portal for business needs.
  • Assess tech stack for portal integration.
  • Plan AI case deflection to reduce costs.
  • Design consistent, personalized user experiences.
  • Outline roadmap with milestones and timelines.

Please indicate your schedule preference for the workshop. Our representatives will reach out for a Pre-workshop assessment call .