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Workshop
Advancing Healthcare Access with Next‑Generation Find Care Experiences
A 60-minute expert-led workshop to help healthcare organizations modernize Find Care services, improve patient experience in healthcare, and accelerate digital transformation
Why Attend?
Digital transformation in healthcare is redefining how patients search, choose, and book care. When your Find Care experience feels complex or disconnected, it impacts patient experience in healthcare and operational performance. This workshop helps you modernize access with a focused, data-driven approach. Join this workshop to:
- Identify friction across your Find Care experience
- Strengthen patient engagement solutions tied to search and scheduling
- Align digital touchpoints with clinical workflow in healthcare
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Who Should Attend?
This session is built for:
- Digital Transformation Leaders driving healthcare digital transformation
- Marketing and CX Teams focused on customer experience in healthcare
- Patient Access and Operations Leaders overseeing scheduling and intake
- IT and Platform Owners managing integrations and system performance
- CX Strategists leading patient journey mapping healthcare initiatives
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What You’ll Learn
- Find Care Experience Audit: Assess how effectively your search and scheduling support the full patient journey and identify key gaps
- Patient Journey Mapping: Apply structured patient journey mapping to connect digital touchpoints with clinical workflow
- AI in Healthcare: Explore how AI supports personalization, smarter search, and transforming healthcare with AI
- Conversion and Retention: Learn practical steps for improving patient retention and increasing appointment conversions
- Find Care Transformation Plan: Build a focused roadmap for sustainable Find Care digital transformation
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Meet your workshop expert
David San Filippo
Senior Vice President, Digital Experience, AltudoDavid is focused on helping clients get the most value out of their DXP investments. With over 20 years’ experience in web development and architecture, David delivers high-quality, scalable solutions for clients in financial services, media, government, and healthcare. He creates rich customer experiences that drive business outcomes and value. As a regular CMSWire contributor and a 5x Sitecore MVP, David has contributed to the community through publications, presentations, and events.
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