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Turn CX Data into Growth Drivers

Navigate Complexity with a Clear Data Roadmap

Learn to unify data, define KPIs, and deploy insights that fuel outcomes

About the Workshop

Participants will gain insights into tackling the complexities of data-driven CX transformation and learn actionable strategies to define success metrics, develop effective data activation tactics, and leverage insights to drive business objectives.

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How it will help you

  • Gain an understanding of the complexities of CX transformation and how data can help drive that transformation.
  • Learn to define clear success metrics and tie CX transformation results to organizational goals.
  • Learn how to identify data-driven initiatives that help move CX transformation forward.
  • Learn how to develop effective data activation strategies to enable CX transformation initiatives.
  • Be equipped with actionable steps and strategies to navigate the complex world of customer data.
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Workshop Agenda

1

Introduction to Altudo Navigate Framework

  • The need for a Data Strategy framework
  • How the framework works
2

Defining Success Metrics for CX Transformation

  • Defining Key Performance Indicators (KPIs) to Measure CX Transformation Impact
  • Tying CX Transformation Results Directly to Organizational Goals
3

Developing a Data Activation Strategy

  • Strategizing Data Activation to Enable CX Transformation Initiatives
  • Implementing Personalization & Optimization Strategies
4

Designing Data Products for Strategic Decision Making

  • Designing Comprehensive Data Products for Easy Access to Insights
  • Ensuring Data Products Support Effective Strategic Decision Making
5

Conclusion and Next Steps

  • Summary of Key Learnings and Takeaways
  • Actionable Steps for Implementing CX Data Roadmap within Organizations
  • Resources for Further Learning and Support

Let's Get Started

Pre-Assessment Conversation

Workshop Agenda:

  • Introduction to Altudo Navigate Framework
  • Defining Success Metrics for CX Transformation
  • Developing a Data Activation Strategy
  • Designing Data Products for Strategic Decision Making
  • Actionable Steps for Implementing CX Data Roadmap

Please indicate your schedule preference for the workshop. Our representative will reach out for a Pre-Workshop assessment call.