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Professional Services
From Hours to Seconds: AI Resolves 80% of HR Policy Questions
How a leading HR consultancy deployed a Claude-powered agentic solution to resolve policy questions in seconds
Client Overview
Founded in 1977, Dynamic Staffing Services(DSS) is a multinational recruitment agency serving around 15+ countries. They support Fortune 500 companies and large-scale projects by providing qualified talent across multiple sectors.
Results Achieved
80%
Policy Questions Resolved Without HR Involvement
Employees received instant answers to routine policy questions using Claude knowledge worker
30
Seconds to get answers
Queries which earlier took hours to get answered now take only a few seconds
One
Source of answers verifiable at the policy Clause
Every response was traced to the relevant policy clause for verification
Challenges Faced by DSS
DSS supported around 400 internal staff across 16 countries, with HR policies that varied by location and contract type. The HR team fielded more than 1,000 policy-related questions from employees every month, many requiring judgment across multiple overlapping policies and individual employee contexts. Response times suffered as a result. Employees often waited up to a day for answers to routine questions, slowing day-to-day operations and pulling HR's attention away from hiring, onboarding, and other higher-value work.
Solution Deployed by Altudo
- 01
Deployed a Claude-Powered Policy agent in Microsoft Teams
A conversational AI assistant was deployed directly within Microsoft Teams, the platform employees already used daily, removing the need for a separate tool or portal.
- 02
Grounded Responses in HR Policies, Holiday Calendars, and Reporting Hierarchies
The assistant was grounded in DSS's HR policies, holiday calendar, and reporting hierarchy, so answers reflected the correct policy for each employee's location and contract.
- 03
Enabled Source-Linked, Verifiable Answers
Every answer linked directly to the relevant policy clause, letting employees verify information themselves rather than relying on the assistant's response alone.
- 04
Established a Governance Framework for Future AI Use Cases
A common governance framework covering access, security, and cost was set up alongside the assistant, creating a foundation for DSS's next prioritized AI use cases.