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Healthcare

70+ Components Built for Scalable Experience Delivery

How a leading healthcare provider accelerated migration, modernized operations, and enabled compliant personalization through an AI-driven delivery framework built for healthcare environments.

Client Overview

A leading healthcare provider managing a large-scale, content-rich digital ecosystem. The organization aimed to modernize its experience platform with a cloud-native, AI-enabled foundation to deliver personalized, patient-centric journeys at scale.

Client-Overview_2-2

Results Achieved

1M+

Content Items Successfully Migrated

Executed a high-scale migration to XM Cloud, ensuring content integrity, structured delivery, and seamless transition across a complex healthcare ecosystem.

23,000

Pages Transformed for Cloud Delivery

Modernized thousands of pages with improved performance, scalability, and consistency while maintaining critical user journeys and content relationships.

70+

Figma-Based Reusable Components

Built a flexible component architecture connected to a modern design system, allowing teams to move from Figma designs to production-ready experiences faster while maintaining consistency and scalability.

Challenges Faced by the Client

The organization needed to rapidly modernize its digital ecosystem while navigating healthcare compliance, personalization, and large-scale transformation complexities. The initiative involved accelerating migration to a modern SaaS-based DXP without disrupting patient-facing experiences.

Simultaneously, the client aimed to enable AI-driven personalization across anonymous, known, and authenticated patient journeys, requiring a secure, HIPAA-conscious data and integration strategy. Beyond platform migration, the goal was to establish a scalable foundation for future AI, personalization, and omnichannel engagement.

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