About the webinar
We live in an experience economy where customer experience (CX) needs to be orchestrated through calculated marketing efforts. As the experience economy grows with consumers' digital evolution, healthcare providers, as well as payers, are increasingly being compared to the new-age consumer product like experiences like Amazon and Uber.
With the impact of the COVID-19 crisis, it has become imperative for healthcare providers & payers to adopt CX transformation to not only exceed consumer expectations but also improve the experience, optimize engagement & drive loyalty.
Watch our webinar as we dig deeper into the mindset of the new digital customer, and how the shift from a volume to a value-based system and the growing importance of personalization driven CX are shaping the healthcare industry.