Consider the following facts:
By 2020, Customer Experience (CX) will be the key brand differentiator, overtaking price and product. (Source: Walker)
A 5% increase in customer retention can increase a brand’s profitability by 75%. (Source: Bain)
The sureshot path to better CX:
Customer Journey Map is one of the best tools to understand your business from your customer’s perspective, to enhance CX.
Why Customer Journey Maps?
Key takeaways from the polls conducted in our recently concluded webinar - Top Customer Journey Mapping Metrics that Matter in 2019:
Do you create Customer Profiles & Customer Journey Maps as a part of your marketing?
