Leveraging the power of personalization for hospitality & travel brands

Consumer expectations today are highly dynamic & they expect these experiences to be customized to the likes of Netflix & Amazon.
They expect their preferences to be remembered & applied to future interactions making their interaction with brands, seamless across channels of engagement.

The Travel & Hospitality industry in particular is a highly dynamic & competitive sector driven by Customer Experience, service & loyalty - which are tough to create. With increasing adoption of ecommerce in this sector, online interactions of customers are increasing exponentially.

With travel aggregators in the mix, brands having chains of properties & serving multilingual, multi-currency needs - how can brands create a personalized ecosystem for their customers?

Join our webinar, as we discuss:

What are the personalization needs for 2020
Current state of personalization & role of your CX tech stack
How to create your CX tech ecosystem & how to drive business outcomes
How travel brands are using data to provide seamless customized experiences

Takeaway: CX tech workshop

Presenters

Rahul Khosla

CEO

Rahul’s focus is on driving digital innovation for some of the most well-known brands. He has spent over a decade in helping organizations get more value from the digital medium. He believes that digital innovation occurs when organizations look at business problems with three lenses – Marketing Strategy, Experience Design, and Technology.

Vinay Gupta

MD - Isango

Business leader with 20+ years experience. Managing Director with isango! - an online e-commerce global travel company. Passionate about data, customers, biz-tech scalable solutions. Has worked with travel, retail, education, financial businesses.

Live Webinar