Webinar On-demand

How professional services firms can optimize customer experience

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According to Customer 2020 report – Customer Experience will overtake price and product as the key brand differentiator. Professional Services firm must be able to deliver contextualized and personalized customer experience to maintain a competitive edge.

In this webinar, we talk about:

  • How to leverage branded content for engagement
  • How your content strategy plays a vital role in personalization
  • Data-driven approach towards CX optimization
  • Power of analytics in helping marketers optimise CX
  • How CXM Platforms like Sitecore can help you optimize Customer Experience

Presenters

Ankit Sethi

Ankit Sethi

SVP - Client Engagement, Altudo