On-Demand Webinar

CX Transformation Series: Path to Customer Intimacy

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I want to connect with the SME

We are in the experience economy – where success is all about creating intimate, human connections.

Customers today are bombarded with brand messaging & enjoy an abundant choice of channels & products. This necessitates marketers to seek customer experience as a differentiator & to do that- it all begins with an understanding of the customers, create a path to customer intimacy & mapping out their experiences.

Watch our On-demand webinar as we talk about how to position customers at the center of your business & how to create customer-centric strategies to convert seamless CX to improved revenue streams.

In this webinar we have discussed:

  • Why is CX important and why is customer intimacy important
  • Path to customer intimacy
  • Customer Journey mapping 101
  • Voice Of Customers- Approaches, best practices, measurement techniques
  • How to create a Single View of Customers

Presenter

Ankit Sethi

SVP - Client Engagement
 

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Session Presentations

  • Sitecore + SFMC= Marketing Success
  • Transforming The Future Of eCommerce
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Giveaways:

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