On-Demand Webinar

Customer Experience - A Game Changer

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Research indicates, brands that lead in CX- retain a higher share of wallet and have customers that are 7X more likely to purchase more from the company, 8X more likely to try other products or services, and 15X more likely to spread positive word of mouth.

Customer service is one of the most important determinants of customer experience & one of the foremost factors that influence brand loyalty.

Customers’ demand for better customer service is being answered by your competitors, who are fast minimizing their barriers with the customer. 

Can your business afford to not answer this request with better customer support?

In this webinar, we discussed:

  • What Customer Experience truly means
  • Trends and insights on how CX is a game changer in today’s hyper competitive world
  • Success stories of how businesses who had embraced customer experience are able to find that edge against competitors

What's more:

The current COVID-19 crisis will reshape the customer expectations of experience & customer service, and we are here to help you keep up with the change. To all our webinar attendees, we are offering six months’ remote support bundle, to help them serve their customers better.

Presenters

Rahul Khosla

CEO, Altudo

Rahul’s focus is on driving digital innovation for some of the most well-known brands. He has spent over a decade in helping organizations get more value from the digital medium. He believes that digital innovation occurs when organizations look at business problems with three lenses – Marketing Strategy, Experience Design, and Technology.

Vidhur from ZEndesk

Vidhur Bhagat

Enterprise Named Account Manager, Zendesk

Vidhur manages the Named Enterprise Accounts for Zendesk India. He has over 8 years experience in Sales and Account Management in the IT and SaaS space. He is an active member and gold medalist of the Toastmasters club. Prior to Zendesk, Vidhur was working with MetricStream and Beatinfo where he was responsible for setting up their sales operations in EMEA and APAC markets.

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Session Presentations

  • Sitecore + SFMC= Marketing Success
  • Transforming The Future Of eCommerce
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