Redefining Customer Experience in Travel and Hospitality Industry

Travel and Hospitality industry has undergone a massive downfall between 2020 and 2021 and the hotel industry has suffered a major setback. Travel spending declined by 42% in 2020 as the COVID-19 pandemic raged on. International travel fell by 76% while domestic travel dipped 34%.

As international borders re-open, travelers are gearing up to travel. A major change in this industry is the skyrocketing customer expectations for personalized experience across all phases of trip and bookings. They are DIY travelers, looking for complete control over their travel itinerary.

This infographic will walk you through-

  • State of Travel and Hospitality Industry
  • Digital transformation in Travel and Hospitality Industry
  • Effective martech stack to build a successful travel company
  • Travel companies’ focus on customer experience
  • Essentials of building an effective CX strategy
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