Beta Version

BLOGS

Kapil Oliveti
4 Minute read

Defining goals in Sitecore

In the digital age, nothing is more significant than understanding your consumer. This is why tracking and measuring goals help to know user behavior and in turn, helps to improve engagement with them. You can also know which campaigns are successful and measure the engagement value your visitors generate through their journeys. Let’s find out how:

Before delving deeper into details, let’s first understand what goals mean in Sitecore. Goals are activities that users can perform on your website - so what you essentially do is create goals so that visitors can engage with your website and campaigns and you can track its success. This works for both online and offline campaigns. Some examples of goals include: Download a brochure, register for an email newsletter or sign up for an online demo.

Once you create these goals, you can then measure the conversion rate for every single goal and in fact, check the percentage of users who have achieved that particular goal. This can be accessed through Experience Analytics.

Experience Analytics

With Sitecore Experience Analytics, one can access dashboards and reports to analyze patterns and trends in experience data that is collected from their websites or any other external data sources.

Here’s a look at a sample report:

The moment you open Experience Analytics, you see a dashboard, which gives you a lowdown on all the experience data. There are several categories of reports that contain charts and graphs. With this data, it becomes simpler to analyze the performance, optimization and the interest of the visitors on your website.

When you need to perform more advanced tasks, there’s always the option to use Visual Studio and Sitecore Rocks to create new reports, edit, add charts and graphs or even create advanced filters.

Here are the categories you can view using Experience Analytics:

Dashboard: This provides an overview of key analytics by displaying a selection of charts and performance indicators.
Audience: Gives you an understanding of the users on your website
Acquisition: Shows you what is driving traffic to your website
Behavior: Helps you analyze the behavior of your visitors
Conversions: The percentage of visitors that achieve a particular goal

Understanding goals and goal facets

By using goals, you can measure visitor engagement by analyzing conversion rates. For example, it is simple to create a marketing automation campaign that uses goals and this can help you evaluate which actions should be taken at different stages of the campaign.

That’s not all - you can also create personalization rules that are based on goals that a user achieves during a visit. For example, if a user signs up for a newsletter, you could create a personalization rule that shows relevant content to him/her instead of the sign-up item time and again.

Coming to goal facets, when you go to the Marketing Control Panel under marketing taxonomies, you can find this option. This basically helps to describe different aspects of a goal that you would want to track. These could be categories for your goals or even descriptions that you can apply to multiple goals.

With goal facets, you can create and implement personalization rules that show content to your contacts basis the type of goal they have triggered. Besides, you can also create custom reports for deeper insights.

Associate a goal with an item

Since goals help you track and measure how visitors engage with your website and campaigns, you can associate goals with content - landing pages, search fields, and registration forms. That’s not all - you can also associate goals with media items, which means PDF files or videos.

What you need to do is associate a goal with a content item in the Experience Editor or Content Editor.

1. From the Sitecore Launchpad, open the Experience Editor or the Content Editor, then navigate to the relevant content item.

2. In the Attributes group, click Goals.

3. In the Experience Editor, this is located on the Optimization tab.

4. In the Content Editor, this is located on the Analyze tab.

In the Goals dialog, select the goal that you want to associate with this item and click OK.

Associate a goal with a media item

Here are the steps you need to follow:

1. On the Sitecore Launchpad, open the Media Library.

2. Navigate or search for the content item you want to track.

3. On the ribbon, on the Analyze tab, in the Attributes group, click Goal

4. On the Media Library ribbon, click Save.

ebook

Top 10 Sitecore 9 Form Features to Increase Lead Conversions

Create and deploy a goal

As mentioned above, goals are basically activities that users perform on your website and these can be associated with campaign activities and events. One can also track how these users engage with your website.

When you create a goal, it is subject to a workflow. What this means is that a goal must be in the final workflow to be deployed and then published to your website. This new goal must be deployed before it is accessed in the Marketing Control Panel and is associated with a content or media item.

Here’s how to create a goal:

1. In the Marketing Control Panel, in the content tree, click Goals.

2. On the Home tab, in the Insert group, click Goal to create a new goal.

3. In the dialog box that appears, enter a name for the goal.
On the Content tab, you can enter more detailed information about the goal, such as engagement value points or a description.

4. In the Classification section, you can associate taxonomies with the goal.

5. Click Save.

6. To deploy the goal, on the Review tab, in the Workflow group, click Deploy.

7. Now you can associate the goal with content items and campaigns.

8. To publish the goal, on the Publish tab, in the Publish group, click Publish.

About Altudo

We create and deliver personalized experiences through Sitecore to engage customers in a one to one (1:1) manner at every touch-point to improve customer experience and drive revenue.

Good customer experience is a product of relevant and personalized engagement (content and experience) and forms the basis of the concept of 1:1 marketing. We help marketers to improve their customer engagement and experience – factors that influence revenue.

Now that you are convinced about the immense potential of Sitecore, why not upgrade to Version 9.1 to drive more leads and revenue. Brands looking to capture an omnichannel CX and 1:1 Personalization should migrate to the latest version of Sitecore. Learn the step-by-step approach to upgrade in the ebook ‘Upgrade to Sitecore 9.1 with this Handy Guide’.

Kapil Oliveti Director Solution Architect


You might like these

Why Selecting a Publishing Target in Sitecore is Imperative

As a content publisher, it has to be ensured that content published to production has already been published to staging and has been approved to allow review by non-CMS users within the organization.

Read More...
Supercharge Digital Marketing ROI with Revenue Engine

Sitecore Analytics vs Google Analytics - A head to head comparison

In this blog, we make a head to head comparison of Google Analytics and Sitecore DMS. However, it is best to have a parallel configuration of Google analytics, on top of Sitecore.

Read More...
Altudo now a Sitecore Platinum Implementation Partner

Riding on Big Wins, Altudo becomes a Sitecore Platinum Implementation Partner

This announcement follows several recent big wins & successful projects that involved Altudo implementing Sitecore’s experience management platform, for top brands.

Read More...
Make website search more engaging for a Law Firm

Get in Touch