Our CX experts helped the client identify and evaluate the best-fit CX technology stack that could help them meet their marketing objectives. The solution list is mentioned below:

Sitecore Experience Platform (XP) Implementation: This implementation enabled the client to combine customer data, analytics, and marketing automation capabilities to create personalization.

The client is now able to timely resolve support queries raised by business users by responding to requests for five days (Monday-Friday) a week and mission-critical support issues in the application/website on weekends/public holidays as well.

Implemented Media Library: This enabled the client to manage digital assets and create content once in the CMS and publish it across different digital channels such as blogs and social media.

To sum it up: A multilingual mobile responsive experience was created by us for website visitors with guaranteed consistent quality across devices. Hence, the client is now able to gather customers, web and analytics data, improve their content workflows and content marketing, and run contextual marketing campaigns at scale.