Customer Experience is a game changer

Customer service is one of the most important determinants of customer experience & one of the foremost factors that influence brand loyalty.

With our extensive experience in CX Strategy & design, we have delivered 2000+ projects across 7 global locations. We are experts in creating CX and MarTech ecosystems & our partnerships with market-leading platforms help you achieve your business KPIs.

Challenges we solve

Create Omnichannel Experience

Understand Customer needs and map Customer Journeys with your brand

Seamless integration with marketing-leading platforms

Streamline Knowledge base

Our Value Proposition

CONSULTING & TRAINING

Migrating to Zendesk or starting a new Zendesk Project can be challenging. With our expertise, we can train your Admins and Agents and speed up the process of migration.

BRANDED HELP CENTER

We help you customize your Zendesk Help Center that resonates with your brand.

APP DEVELOPMENT

We can provide optimum solutions by building customized Zendesk Apps for your business.

INTEGRATIONS

We can help you Integrate your own apps to sync customer data from your CRM, ERP, etc., with Zendesk.

ZENDESK OPTIMIZATION

We help you optimize your Zendesk instance with our Zendesk Analysis and then implement the best practices for a better customer experience and enhanced ROI.

SUPPORT

We help you streamline your support functions that lead to faster resolutions, productive agents and better customer satisfaction.

Our Approach

Phase 1

EFFICIENCY AUDITS

Our custom designed Efficiency Audits help analyze your Zendesk Usage.
Phase 2

EFFICIENCY CHECK

Review your Zendesk Setup
Rebrand your Help Center
Understand your pain points
Categorize your Knowledgebase
Phase 3

CUSTOMIZED TRAINING

Provide Zendesk Admin and Agent training tailored to your business needs.
Phase 4

PROCESS AUTOMATION

Automate your agent responses and create auto escalation as per your Escalation matrix.
Phase 5

CUSTOMER JOURNEY MAPPING

We map your customer journey with your brand to better understand your customer and tailor the best solution.