sitecore-platinum

Sitecore Managed Services

Develop Hyper-Personalized Customer Experiences And Drive Business KPIs.

We are Solution Partners for Industry Leaders
 
 
 
 

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Overview

As Sitecore Platinum Partners, we help businesses monitor and maintain their Sitecore ecosystem. Our experts enable them to implement personalization across digital platforms and enhance customer experience. We also help businesses streamline workflows and get more actionable insights through effective reporting and analysis. Consider us an extension to your in-house Sitecore team—empowering them to focus on business KPIs, while we take care of all the hassle.

We Help Solve Your Biggest Challenges

Expertise

Lack of In-house technical expertise to understand, customize, integrate with other platforms & scale projects on Sitecore

Scalability

Lack of manpower to support - optimize websites & plan proactively for future needs

Audits

Inexperienced or insufficient staff to make timely audits, health checks, improve operational efficiency.

24X7 Reliability

Inability to monitor high-value, critical production environments & deployments in real time

Optimization

Inability to take corrective measures for insufficient deployment, optimize workflows to suit your needs.

Seamless Operations

Inability to optimize workflows, remove silos, integrating your martech stack & ensuring alignment with measureable outcomes

Managed Services

Monitoring

Ensure 100% uptime for your website via regular performance check, optimization, and reporting through analytics.

Maintenance

Pro-active and preventive approach to make sure your systems are running smoothly and any hidden issues are fixed with no downtime.

Reporting

Get valuable insights from multiple data sources to ensure informed decisions for the customers and expedite business growth.

Advanced Integration

Smoothly connect Sitecore offerings with your existing MarTech stack to ensure superior CX across all customer touchpoints.

Support

Avail best-in class and real-time support from our experts for all Sitecore concerns, including bug fixes, patch testing and more.

Outcomes Leading Towards ROI

Reliability and Availability with Cloud

Lower Operational Costs & Offshore Support Centres

Automated & Optimized Delivery

24/7 Support & Reliable Coverage

Our Offerings

From Bronze to Gold plans, our resolution hours and support capacities vary as per the needs of our clients. We offer upto 120 hours of support per month with 24*7 availability and 30-minute turn-around-time for critical issues.

Gold

Response Time

  • Critical: 30 min
  • Medium: 2 Hours
  • Low: 4 Hours

Resolution Time*

  • Critical: 12 Hours
  • Medium: Next business day
  • Low: 48 hours

Capacity & Availability

  • Up to 120 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

24x7 for Critical issues, 8x5 for standard issues

Silver

Response Time

  • Critical (P1): 4 Hour
  • Medium (P2): 8 Hour
  • Low (P3): 16 Hours

Resolution Time*

  • Critical: Same business day
  • Medium: 1-2 business days
  • Low: 2 business days

Capacity & Availability

  • Up to 80 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

16x5 for critical issues, 8X5 for standard issues

Bronze

Response Time

  • Critical (P1): 4 Hour

Resolution Time*

Critical (P1): Same business day

Capacity & Availability

  • Up to 40 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

16x5 for critical issues, 8X5 for standard issues

Our USPs
Offshore delivery center in India
3x Sitecore MVPs
Cross-Industry Expertise

Altudo + Sitecore at a glance

500+
Sitecore Projects delivered

Deep Sitecore Expertise

45+
Fortune 500 Clients

Trusted By Top Brands

10+
Awards Worldwide

Recognized By The Experts

20+
Partnerships to help you scale

Sitecore Ecosystem

250+
Sitecore SMEs

Extensive Experience

Talk to our Experts

Get in touch with our in-house Sitecore MVPs to unleash the full potential of your Sitecore implementation

Expert Workshops

Free workshops, expert advice & demos- to help your realize value with Sitecore

Register

Session Presentations

  • Sitecore + SFMC= Marketing Success
  • Transforming The Future Of eCommerce
Meet Us

Giveaways:

Participate in our event survey , meet us at our booth , get free giveaways & a chance to win an iPhone 11

Let’s go