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Overview

In the constantly evolving digital space, brands find it difficult to fulfill customers’ expectations and customers only want to engage with brands that offer them personalized customer experience. Direct to Consumer (DTC) is all about customers with the prime focus on understanding the preferences of their customers. It gives brands the opportunity to strike a conversation with their consumers to know them better and continue backing their experience with data-driven decisions. As brands start their DTC journey, they commit to focus on experiences that place consumers at the heart. It leverages customer generated & lifestyle content for consumer recognition, reward and future sales.

Challenges DTC Commerce

Competition are nimble digital native companies

Lack of visibility to customer behavior insights

Channel conflict and regional market nuances

Transitioning from the traditional manufacturer/distribution model

Controlling the message and Brand value proposition across channels

Our Solutions

  • Improve digital measurement and analytics​​

    Our unique marketing insights model helps organizations identify the right measurement criteria and optimize marketing and customer experience with them. ​Our relationship with SimilarWeb brings unique market intelligence data insights to optimize campaigns and digital strategies

  • Improve customer intimacy

    We help you understand your customers better through our services in Customer Journey Mapping, creating a single view of the customer and creating reporting and insights on your customer data and the campaigns you launch towards them

  • Drive digital innovation​

    Our rapid prototyping approach helps organizations ideate and take products to market

  • Improve customer service

    We leverage our CX strategy and Zendesk implementation services to enable omni-channel customer service.

  • Create engaging digital experiences​

    An outside-in approach leveraging data to design personalized experiences

  • Improve DTC commerce​

    Content-to-commerce value proposition to drive commerce success

  • Launch personalized campaigns at scale

    An agile approach to personalization that moves clients up the maturity model from channel-based personalization to AI driven omni-channel personalization

Our  Partners

We have best-of-breed partnerships that help you drive high conversion and boost ROI.

Want to discuss more ?

Let us know your challenges and our experts will get back for a 1:1 discussion within 24 hours.

Expert Workshops

Free workshops, expert advice & demos- to help your realize value with Sitecore

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Session Presentations

  • Sitecore + SFMC= Marketing Success
  • Transforming The Future Of eCommerce
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