With the rise of eCommerce platforms such as Amazon Business, Shopify Plus, and Salesforce Commerce Cloud, B2B companies are looking for ways to stay relevant in the rapidly changing digital landscape. And, with the North American B2B eCommerce market expected to reach $1.8 trillion in 2023, things are only going to become more competitive.

This is the time to reflect on how quickly your business strategies can adapt to the ever-evolving market. Sitecore OrderCloud is a powerful solution that can help you succeed in the modern digital economy by providing an intuitive platform for managing orders across multiple channels.

It provides comprehensive analytics tools so you can track performance metrics at every stage of your business operations—from sales leads through delivery confirmation—allowing you greater visibility into how you’re doing compared with competitors in real time. In this article, we’ll discuss some of OrderCloud’s top features and capabilities that can help B2B organizations with their commerce operations.

 

Why Sitecore OrderCloud?

Originally built for B2B, OrderCloud now extends its capabilities to B2C and even B2X. The cloud-based Commerce platform built on headless MACH architecture offers customizations and flexibility to businesses. It enables organizations to streamline their order management processes with features such as automated invoice creation and payment processing capabilities.

This allows them to quickly process customer orders without manually entering data or waiting on lengthy approval cycles from third parties like banks or other vendors. Furthermore, its integration capabilities enable it to be easily integrated into existing systems like ERP solutions which help reduce implementation timescales significantly. Sitecore OrderCloud also offers advanced marketing automation tools that enable merchants to build personalized experiences based on individual customer profiles.

This lets businesses create targeted campaigns tailored towards each segment within their target audience helping them increase conversion rates while reducing costs associated with ineffective promotional efforts. Moreover, its API library makes it easy for developers to integrate custom applications within seconds allowing merchants to customize even further according to specific needs and requirements. Let’s take a glimpse at a few of OrderCloud’s features.

 

5 Key Features of Sitecore OrderCloud

 

1. Automated Fulfillment

The automated fulfilment feature of OrderCloud makes it easy to manage orders quickly and efficiently by automatically sending invoices, tracking inventory levels in real-time, and setting up product delivery notifications when needed. This helps you save time on manual tasks to focus on growing your business.

 

2. Customizable Dashboard

The customizable dashboard allows you to create custom reports with data points that matter most for your business operations, such as sales performance metrics or customer satisfaction ratings. This gives you better visibility into how your online store performs over time so you can adjust strategies accordingly if necessary.

 

3. Payment Solutions

With built-in payment processing integrations like PayPal Express Checkout or Apple Pay support available through the Sitecore APIs, you have more options than before to pay for products online. There are also fraud detection tools, which add another layer of security while also making purchases easier at checkout.

 

4. Multi-Channel Support

Whether customers shop via web stores, mobile apps or even physical locations, the multi-channel support feature ensures all orders get processed seamlessly regardless of origin. It also supports multiple currencies, providing global reach no matter what commerce model is used.

 

5. Scalability

This of course enables businesses to access the same set of technology and infrastructure to scale up or down. In a rapidly changing digital landscape, demands can fluctuate and scalability is crucial to keep a business running. There are no hardware constraints, and you can easily optimize cost efficiencies while still delivering high-quality service every single day.

 

Wrapping Up

With eCommerce marketplaces sprouting up at a staggering rate, businesses need to think of newer ways to provide the best experiences to customers. Besides, with omnichannel customer journeys becoming the norm business must put in more effort to stay ahead of the game. A cloud-based eCommerce platform helps you take better control of your business and simplify things for you.

Sitecore OrderCloud provides everything a B2B business needs. From streamlined order management processes, comprehensive analytics, and integrations, to marketing automation—the commerce platform offers it all.

It ensures that you have all the elements at your disposal required to run a successful business. If you want to know how OrderCloud can help you with your business goals, then our experts can help. Get in touch with us for consultation.