What is Optimizely?

Optimizely is a leading Digital Experience Platform (DXP) designed to help businesses optimize their digital presence through experimentation, personalization, and content management. Optimizely has been recognized by Gartner® as a Leader in the 2025 Magic Quadrant™ for Digital Experience Platforms for the sixth time.

Originally founded in 2010 by Dan Siroker and Pete Koomen, Optimizely has evolved into a comprehensive suite of tools that enable businesses to enhance customer experiences across multiple touchpoints. In 2020, Episerver acquired Optimizely and rebranded under the Optimizely name in 2021. Today, it serves companies across industries, providing them with the tools necessary to drive engagement, improve conversion rates, and increase ROI.

How Optimizely works?

Optimizely operates as a comprehensive Digital Experience Platform (DXP) that integrates various tools and functionalities to help businesses optimize their digital interactions. Optimizely products enable users to conduct experiments, personalize content, and manage digital assets efficiently. Here’s how it works:

• Experimentation: Users can create A/B tests and multivariate tests to compare different versions of web pages, app interfaces, or marketing messages. This allows businesses to identify which variations lead to better user engagement and conversion rates.
• Personalization: By leveraging data from user interactions, Optimizely delivers tailored experiences to specific audience segments. This personalization enhances user engagement by ensuring that content is relevant to individual preferences.
• Content management: The platform includes a robust Content Management System (CMS) that allows teams to create, manage, and deliver content across multiple channels easily. The Optimizely CMS features a visual editor for intuitive content creation without the need for coding skills.
• Analytics and Insights: Optimizely provides advanced analytics tools that track user behavior and measure the impact of experiments on key performance metrics. This data-driven approach helps businesses make informed decisions about their digital strategies.
• Integration: The platform can seamlessly integrate with other marketing tools and systems, allowing businesses to enhance their existing workflows and capabilities.

This means less manual effort, better data sharing between teams, and the ability to create truly personalized experiences for your customers. If you want to see how Optimizely can fit into your unique setup and help you achieve your specific goals, reach out to explore possibilities and tailor solutions to individual needs.

What all is included in Optimizely?

Optimizely includes a range of products and features, offering a comprehensive suite of tools across content management, commerce, and data management. These offerings work together as a fully integrated suite to optimize content marketing, commerce, and customer data management.

Optimizely’s Optimizely One, its most recent and talked about product, is a marketing operating system that integrates various aspects of the marketing lifecycle. It helps teams plan, execute, personalize, experiment, analyze, and validate their strategies from a single platform. Optimizely One is powered by embedded AI and data, providing continuous optimization and efficiency.

Source: Optimizely

Opal is an AI identity within Optimizely One, serving as a co-pilot for marketers. It embeds AI capabilities into the marketing lifecycle, assisting in content creation, workflow management, and decision-making. Opal provides insights, reviews recommendations, creates new content, and helps manage workflows, leveraging both native and external AI tools to enhance marketing efficiency and effectiveness.

How does Optimizely One help orchestrate seamless content creation?

Optimizely One streamlines the entire content supply chain, helping teams plan, create, and deliver high-quality digital experiences faster. With specifically designed products for collaboration, asset management, and publishing, brands can scale content production, maintain consistency, and optimize engagement across all channels with Optimizely.

• Plan, collaborate, and execute content with Content Marketing Platform (CMP): Optimizely CMP is SaaS-based. It streamlines content planning and collaboration. With intuitive editorial calendars, AI-powered insights, and automated workflows, teams can ideate, create, and launch content efficiently. Integrated proofing and approval processes ensure alignment, helping brands execute high-quality campaigns at scale.
• Centralize, organize, and maximize content reuse with Digital Asset Management (DAM): Optimizely DAM solution provides a centralized, cloud-based repository for storing, organizing, and repurposing brand-approved content. AI-driven metadata tagging and search capabilities make asset retrieval effortless, ensuring content consistency across all channels. Easily manage rights, permissions, and version control for streamlined content operations.
• Publish and scale with a future-ready Content Management System (CMS): Optimizely CMS, available as a SaaS and PaaS solution, enables marketers and content creators to create, edit, and deliver content across all digital touchpoints. With headless and hybrid deployment options, teams can improve time-to-market for near real personalization. Built-in personalization, AI-powered recommendations, and flexible APIs ensure scalable, high-performing digital experiences that engage and convert.

Source: Optimizely

How does Optimizely One personalize CX?

Optimizely’s digital optimization tools empower brands to deliver personalized, high-performing experiences at scale. From experimentation to AI-driven recommendations, each solution helps refine customer journeys, boost engagement, and maximize conversions.

• Deliver tailored experiences at scale with Personalization: Optimizely’s Personalization engine helps brands create meaningful 1:1 interactions by delivering dynamic content, offers, and recommendations. With real-time data and AI-driven insights, businesses can craft hyper-relevant experiences that boost engagement and conversions.
• Optimize every digital touchpoint with Web Experimentation: Optimizely’s Optimizely’s Web Experimentation empowers brands to test, analyze, and refine digital experiences with confidence. Run A/B and multivariate tests, gain data-backed insights, and create high-performing, flicker-free experiences that drive measurable results.
• Innovate with confidence using Feature Experimentation: Optimizely’s Feature Experimentation ensures brands can safely test new features before full deployment. By rolling out updates incrementally and measuring impact, businesses can deliver seamless user experiences while minimizing risk.
• Align teams for seamless execution with Collaboration: Optimizely’s Collaboration tools bring teams together in one workspace to plan, track, and execute optimization initiatives. With streamlined workflows and centralized task management, brands can accelerate decision-making and drive impactful results.
• Unlock real-time customer insights with Data Platform: Optimizely Data Platform centralizes customer data to create dynamic, real-time segments. By leveraging AI-driven insights, brands can predict behaviors, personalize interactions, and deliver experiences that resonate with every user.
• Drive AI-powered shopping experiences with Product Recommendations: Optimizely’s AI-powered Product Recommendations keep customers engaged by surfacing the most relevant products based on browsing behavior and preferences. By delivering smarter suggestions, brands can increase conversions and maximize revenue.
• Keep audiences engaged with Content Recommendations: Optimizely’s Content Recommendations use AI to deliver personalized content that keeps users exploring. By intelligently surfacing articles, blogs, and videos, brands can create seamless content journeys that enhance engagement and retention.

Source: Optimizely

How does Optimizely One powers experience-led commerce?

Optimizely’s commerce solutions empower businesses to create seamless, personalized, and high-performing shopping experiences. With AI-driven insights, flexible customization, and powerful integrations, brands can optimize every touchpoint to drive conversions and long-term growth.

• Build your ideal commerce stack with Configured Commerce: Optimizely One lets businesses build a custom commerce ecosystem for B2B or B2C, ensuring seamless, scalable buying experiences. It offers flexibility to customize shopping for different customer segments and scalability to adapt as business demands change. With omnichannel integration, customers enjoy a consistent experience across web, mobile, and in-store interactions, driving higher engagement.
• Unlock unified insights with Customer Data Platform: Optimizely Data Platform centralizes customer data to create 360-degree profiles, enabling deep segmentation and hyper-personalization. Businesses can deliver real-time experiences based on live customer behavior, use advanced segmentation for precise targeting, and leverage AI-powered insights to optimize engagement and conversions.
• AI-driven Personalization at scale with Product Recommendations: Optimizely’s AI-driven recommendation engine delivers relevant product suggestions, increasing engagement and sales. It helps businesses boost conversions by showcasing products customers are likely to buy, enhance engagement through curated content, and personalize shopping journeys based on browsing behavior and past purchases.
• Centralized, accurate, and scalable Product Information Management (PIM): A strong PIM system ensures accurate, consistent product data across all channels. It helps maintain omnichannel consistency, reducing errors and improving efficiency. Businesses can streamline product updates, minimizing manual work while keeping information up to date.
• Seamlessly merge content & commerce with Commerce Connect: Optimizely One’s Commerce Connect integrates ecommerce with Optimizely CMS, enabling brands to blend content and commerce effortlessly. It allows for agile content updates, personalized experiences at scale, and visually compelling digital journeys that drive higher conversions.

Source: Optimizely

What are the benefits of Optimizely platform to Marketing teams and leadership?

Optimizely provides a powerful, AI-driven platform that enables businesses to create, optimize, and scale exceptional digital experiences. It integrates content, commerce, and experimentation into a single ecosystem, allowing for seamless execution and continuous improvement. Here’s how Optimizely products delivers value:

• Actionable insights and AI-powered decision-making: With real-time analytics, predictive AI, and performance tracking, Optimizely equips businesses with the intelligence needed to make data-driven decisions. Whether optimizing customer journeys, refining product offerings, or enhancing marketing campaigns, businesses gain visibility into key metrics such as conversion rates, bounce rates, engagement metrics (page views, time on site, click-through rates), A/B testing results, customer segmentation data, and revenue attribution.
• Accelerated time-to-market and increased operational efficiency: AI-driven workflows, reusable templates, and automated approvals eliminate bottlenecks in content production and campaign execution. Businesses can streamline collaboration across teams, reduce manual effort, and launch high-quality digital experiences faster.
• Higher conversions and customer retention: By integrating experimentation, personalization, and optimized commerce, Optimizely enables businesses to create seamless, engaging user journeys that drive conversions. A/B testing and predictive analytics refine strategies, while real-time personalization boosts relevance—enhancing customer satisfaction and long-term loyalty.
• Scalability and adaptability for growing businesses: Optimizely’s composable architecture allows businesses to scale content across global markets, integrate new technologies, and stay agile in an ever-changing digital ecosystem. Its flexible infrastructure ensures brands can evolve their digital strategies without limitations.
• Reduced risk and smarter decision-making: By leveraging AI-powered insights of Optimizely data platform and experimentation, businesses can test and refine digital experiences before full deployment, minimizing risks associated with new features or campaigns. Real-time data enables continuous optimization, ensuring investments yield maximum impact.
• Stronger brand consistency: With centralized digital asset management and structured workflows, brands can overcome content silos while ensuring compliance with industry regulations. Built-in security and governance measures safeguard data, enhancing customer trust and reducing legal risks.

How does Optimizely empower IT Teams?

Optimizely provides a powerful, future-ready solution that simplifies integrations, automates maintenance, and enhances agility, allowing IT professionals to focus on innovation rather than troubleshooting:

• Streamlined integrations for seamless connectivity: Optimizely’s API-first and headless architecture ensures smooth integration with existing tech stacks, including CRMs, ERPs, CDPs, and analytics tools.
• Automated maintenance and reduced overhead: With its cloud-native SaaS/PaaS infrastructure, Optimizely provides automatic updates, security patches, and performance enhancements. This eliminates the need for manual system upgrades, reducing maintenance burdens while ensuring the platform stays up to date with the latest innovations.
• Effortless scalability and high performance: Optimizely’s elastic cloud infrastructure ensures reliable performance even under heavy user loads. Whether scaling regionally or globally, IT teams can ensure fast, uninterrupted experiences without over-provisioning resources.
• Enterprise-grade security and compliance: Optimizely meets strict compliance standards, including GDPR, CCPA, and ISO 27001, with built-in DDoS protection, data encryption, and role-based access control to safeguard sensitive business and customer data.
• Composable architecture for maximum flexibility: Optimizely’s modular, composable approach allows IT teams to adopt or replace functionalities without disrupting the entire system. This ensures adaptability to new business models, emerging technologies, and evolving customer needs without costly re-platforming.
• Reduced downtime and continuous reliability: Managed cloud services and proactive monitoring help IT teams minimize downtime and disruptions. Optimizely’s self-healing infrastructure and automated failovers ensure business continuity, even in the face of unexpected incidents.
• Driving digital transformation and innovation: By eliminating time-consuming maintenance tasks, Optimizely frees IT teams to focus on high-value strategic projects, automation, and AI-driven optimization. This accelerates innovation cycles, helping businesses stay competitive in the fast-evolving digital landscape.

How is Optimizely transforming digital experiences across industries?

Optimizely digital experience platform drives measurable results across various industries by enabling data-driven experimentation, personalization, and content optimization. Here are some industry-specific use cases:

• Ecommerce: Retailers use Optimizely to create personalized shopping experiences, optimize product recommendations, and streamline checkout flows. By running A/B and multivariate tests, they can determine which layouts, promotions, or dynamic pricing strategies yield higher conversions and increased sales.
• Financial services: Banks and financial institutions leverage Optimizely to improve digital onboarding, refine loan application processes, and personalize website and mobile app experiences. This leads to enhanced customer engagement and more efficient, secure interactions in a highly competitive market.
• Travel and hospitality: Airlines, hotels, and travel agencies utilize Optimizely to optimize booking processes and test pricing models. By personalizing travel recommendations and refining the user journey through continuous experimentation, these businesses can boost conversion rates and elevate customer satisfaction.
• Media and entertainment: Publishers and streaming services apply Optimizely to test different content layouts, optimize headlines, and personalize content recommendations. This helps increase user engagement, time spent on site and ultimately drives higher ad revenue and subscription rates.
• Healthcare: Healthcare providers and insurers use Optimizely to enhance patient portal experiences, streamline appointment scheduling, and deliver personalized health content. The platform’s robust testing and analytics help ensure that digital interactions are both user-friendly and compliant with regulatory standards.
• B2B and enterprise: B2B companies harness Optimizely to optimize lead generation funnels, personalize website content, and improve digital marketing campaigns. Experimentation helps them refine messaging and design, leading to better quality leads and increased customer engagement.
• Education: Educational institutions benefit from Optimizely by testing and optimizing course registration processes, personalizing digital learning experiences, and refining content delivery on their platforms. This enhances user engagement and improves overall satisfaction among students and faculty.

Interested to know how Optimizely products can transform your digital strategy and streamline operations? As an Optimizely Platinum Partner, we have the expertise to help you implement, optimize, and maximize Optimizely’s capabilities, whether it’s content management, digital commerce, or AI-driven personalization.

Let’s discuss how Optimizely products can drive growth, efficiency, and better customer experiences for your business. Get in touch with us today!